Bajeevip App Anti-Fraud Policy

The primary objectives of this policy are:

• To prevent fraudulent activities before they occur.
• To identify suspicious behavior and unusual transactions.
• To protect customers from scams, unauthorized access, and financial losses.
• To establish procedures for reporting and investigating fraud incidents.
• To ensure compliance with applicable laws and regulations of Bangladesh.
• To create a culture of honesty, security, and accountability.

Bajeevip believes that fraud prevention is a shared responsibility between the company and its users. Every participant must follow security requirements and report suspicious activities immediately.

Definition of Fraud

For the purpose of this policy, fraud means any intentional act of deception, manipulation, concealment, or misuse of information performed to obtain unauthorized financial benefits, access, services, or advantages.

Fraudulent activities may include but are not limited to:

    Account Fraud

• Creating fake accounts using false information.
• Using another person’s identity without permission.
• Taking control of another user’s account.
• Sharing or stealing login credentials.

    Payment Fraud

• Unauthorized transactions.
• Use of stolen payment information.
• False payment confirmations.
• Manipulation of payment records.

    Identity Fraud

• Using fake identity documents.
• Providing incorrect personal information.
• Attempting to bypass verification procedures.

    Cyber Fraud

• Phishing attacks.
• Malware activities.
• Unauthorized system access.
• Data theft attempts.

    Internal Fraud

• Employee misuse of company systems.
• Unauthorized access to confidential information.
• Manipulation of company records.
• Abuse of authority for personal gain.

Bajeevip Anti-Fraud Principles

Bajeevip follows the following core principles:

Prevention First

Bajeevip prioritizes preventing fraud through strong security controls, user verification, transaction monitoring, and continuous improvement of internal systems.

Customer Protection

Customer security is a major priority. Bajeevip will take reasonable steps to protect user accounts, personal information, and transaction activities.

Zero Tolerance for Fraud

Bajeevip maintains zero tolerance toward fraudulent behavior. Any individual or organization involved in fraud may face account suspension, termination, financial recovery actions, and legal consequences.

Confidentiality and Privacy

All fraud-related investigations will be handled confidentially. Customer information will only be accessed by authorized personnel for legitimate security purposes.

Customer Verification and Account Security

To reduce fraud risks, Bajeevip may implement identity verification procedures including:

• Customer information verification.
• Mobile number verification.
• Email verification.
• Document verification where required.
• Device and login activity monitoring.
• Additional security checks for high-risk activities.

Users are responsible for maintaining the confidentiality of:

• Passwords.
• One-time verification codes.
• Security questions.
• Account recovery information.

Bajeevip will never request customers to share passwords or confidential security codes through unofficial communication channels.

Transaction Monitoring and Fraud Detection

Bajeevip maintains monitoring systems designed to identify unusual or suspicious activities.

Monitoring activities may include:

• Detection of unusual transaction patterns.
• Identification of multiple accounts with suspicious connections.
• Monitoring unusual login locations or devices.
• Reviewing abnormal account behavior.
• Blocking or reviewing suspicious activities.

Where necessary, Bajeevip may temporarily restrict transactions or accounts while conducting security reviews.

Anti-Money Laundering and Regulatory Compliance

Bajeevip is committed to supporting efforts against money laundering, terrorist financing, and illegal financial activities.

The company may implement appropriate measures such as:

• Customer identification procedures.
• Risk-based monitoring.
• Suspicious activity reporting.
• Record maintenance.
• Cooperation with authorized government agencies.

Bangladesh Financial Intelligence Unit (BFIU) provides guidance regarding e-KYC, suspicious transaction reporting, and anti-money laundering risk management for regulated organizations. Bajeevip will maintain procedures appropriate to its business model and legal obligations.

Employee Anti-Fraud Responsibilities

All Bajeevip employees must:

• Follow company security procedures.
• Protect confidential information.
• Report suspected fraud immediately.
• Avoid conflicts of interest.
• Complete fraud awareness training.

Employees are prohibited from:

• Accessing customer information without authorization.
• Manipulating company records.
• Accepting illegal benefits.
• Assisting fraudulent activities.

Any employee involved in fraud may face disciplinary action, termination, and legal proceedings.

Fraud Reporting Procedure

Bajeevip encourages customers, employees, and partners to report suspected fraud as soon as possible.

Reports should include:

• Name and contact details of the reporter.
• Description of the suspected fraud.
• Date and time of incident.
• Transaction details (if applicable).
• Supporting evidence such as screenshots or communication records.

Reports will be reviewed by authorized Bajeevip personnel.

Bajeevip will:

1. Receive the fraud report.
2. Verify available information.
3. Investigate the incident.
4. Take appropriate action.
5. Inform affected parties when appropriate.

For financial service-related complaints in Bangladesh, customers are generally encouraged to first contact their service provider and may escalate through available complaint mechanisms where applicable.

Investigation Process

Fraud investigations may include:

• Reviewing account activities.
• Examining transaction records.
• Checking technical information.
• Interviewing relevant individuals.
• Preserving evidence.

Bajeevip may suspend accounts temporarily if necessary to prevent further losses.

All investigations will follow principles of fairness, confidentiality, and evidence-based decision-making.

Fraud Prevention Technology

Bajeevip may use security technologies including:

• Encryption systems.
• Automated fraud detection tools.
• Risk scoring systems.
• Access control systems.
• Security monitoring solutions.
• Device authentication technologies.

Technology controls may be updated regularly to respond to new fraud techniques.

Customer Awareness and Education

Bajeevip will promote fraud awareness among users by providing guidance about:

• Avoiding suspicious links.
• Protecting passwords.
• Recognizing scams.
• Using official Bajeevip communication channels.
• Reporting suspicious activities.

Customers should remain cautious of individuals claiming to represent Bajeevip and requesting confidential information.

Third-Party and Partner Responsibilities

All Bajeevip partners, vendors, and service providers must maintain appropriate security standards.

Third parties must:

• Protect Bajeevip information.
• Follow contractual security requirements.
• Report suspected fraud.
• Cooperate during investigations.

Bajeevip may review third-party compliance where necessary.

Fraud Consequences and Enforcement

Individuals found involved in fraudulent activities may face:

• Account suspension.
• Permanent account termination.
• Loss of access to services.
• Recovery of financial losses.
• Reporting to relevant authorities.
• Legal action under applicable Bangladesh laws.

Bajeevip reserves the right to take appropriate action to protect customers, business operations, and platform integrity.

Policy Review and Updates

Fraud risks change over time. Therefore, Bajeevip will regularly review and improve this Anti-Fraud Policy.

Updates may occur due to:

• Changes in technology.
• New fraud methods.
• Regulatory developments.
• Operational improvements.

Users and stakeholders are responsible for reviewing updated policies when published.

Commitment Statement

Bajeevip is committed to creating a safe, reliable, and transparent platform for users in Bangladesh. Through strong security controls, responsible operations, customer awareness, and continuous improvement, Bajeevip aims to reduce fraud risks and protect the trust placed in the company.

Fraud prevention is not only a technical responsibility; it is a commitment shared by Bajeevip, its customers, employees, and partners. Together, we can build a safer digital environment based on trust, security, and accountability.